The personal data controller of the online store www.ambrosia.ee is Ambrosia OÜ (14466570) located at Rävala pst. 12, Tallinn 10143, phone 53087088 and e-mail info@ambrosia.ee.
name, telephone number and e-mail address;
address of delivery of goods;
bank account number;
cost of goods and services and data related to payments (purchase history);
customer support details.
Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to return payments to the customer. Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support). The online store user's IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.
Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
The name, telephone number and e-mail address are transmitted to the warehouse and logistics service provider and the transport service provider selected by the customer. If the goods are delivered by courier or post, the customer's address is also transmitted in addition to the contact details.
If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.
The personal data necessary for making payments are transferred to the authorized processor Montonio Finance OÜ and Montonio Finance UAB.
Personal data may also be transferred to other payment solution service providers and banks if it is necessary to pay for purchases.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
Personal data is stored on Zone.ee and Erply.ee servers, which are located on the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.
Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.
The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.
Transfer of personal data to authorized processors of the online store (e.g. logistics, warehouse and transport service provider and data hosting) takes place on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.
Personal data can be consulted and corrections can be made in the user profile of the online store. If the purchase has been made without a user account, you can view your personal data through customer support.
If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by informing the customer support by e-mail at info@ambrosia.ee.
When closing the customer account of the online store, personal data will be deleted, except in case such data needs to be stored for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is stored for three years.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data necessary for accounting are stored for seven years.
To delete personal data, you must contact customer support by e-mail. The deletion request will be answered no later than within a month, and the data deletion period will be specified.
The request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies the identity and informs about the personal data that is subject to transfer.
The e-mail address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing messages, he must select the corresponding reference in the footer of the e-mail or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object at any time to both initial and further processing of his personal data, including profile analysis related to direct marketing, by notifying customer support by e-mail (the relevant information must be provided clearly and separately from all other information) .
In order to ensure the full quality of the ambrosia.ee online store services, ambrosia.ee may use cookies on its website. A cookie is a small data file that is sometimes sent and saved to the device of a customer visiting the ambrosia.ee e-shop. In addition to the cookie file, this definition includes the use of files of a similar nature.
The Client can see what kind of information (cookies) are stored by ambrosia.ee or its cooperation partners, and the Client can also partially or completely delete cookies. By agreeing to the Personal Data Processing Policy, the customer agrees that cookies will be added to his computer. The Customer can withdraw the consent at any time, but in this case all the necessary functions of the ambrosia.ee e-shop may not work. The customer has the right to ask the cooperation partners of ambrosia.ee which cookies they use. Certain types of cookies are used to collect information and collect statistical data in order to provide customers with relevant and interesting content and to maintain the history of visits.
Disputes related to the processing of personal data are resolved via customer support at info@ambrosia.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
